How cool would it be for you to have all your customers information on the screen before you pickup the phone. MDG is able to integrate our ecommerce platform with your PBX system so that your sales/support people will have all sorts of customer information available to them before picking up the phone.
See cutomer info, who the account manager is, number of orders, number of returns, number of support calls. All existing orders, any quotes, any open tickets. Tracking info and links to the last order.
We also offer back end integration with your system and telephones. For example, have customer’s call in for tracking and have the tracking eta or delivery date spoken to them. Be able to charge credit cards over the phone.